Privacy Policy

Effective date: 24 January 2026

This Privacy Policy explains how Quest Built collects, uses, stores, and discloses personal information collected through our website (www.questbuilt.com.au) and related services.

We are based in Australia and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, company name, job title

  • Enquiry information: messages or content you provide when contacting us

2. How We Collect Information

We collect personal information:

  • Directly from you when you complete contact forms, subscribe to updates, or otherwise communicate with us

3. Purpose of Collection and Use

We collect and use personal information to:

  • Respond to enquiries and provide requested information or services

  • Communicate with you about our services

  • Comply with legal and regulatory obligations

  • Protect our rights and interests

4. Legal Basis for Processing

Where required, we rely on one or more of the following legal bases:

  • Your consent

  • Contractual necessity

  • Our legitimate interests (such as providing services, maintaining security, and improving our offerings)

For direct marketing communications, we will obtain your consent where required by law.

5. Disclosure of Personal Information

We may disclose personal information to:

  • Professional advisers (including legal and accounting advisers) and insurers, where necessary

  • Law enforcement agencies, government bodies, or other third parties if required by law or to protect our legal rights

We require third parties to protect personal information in accordance with applicable privacy laws.

6. Data Security and Retention

We implement reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer required, information is securely destroyed or de-identified.

7. Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

We will respond within a reasonable timeframe and will advise you if a request is refused and the reasons for refusal.

8. Children

We do not knowingly collect personal information from children under the age of 16.
If you believe we have collected information from a child, please contact us and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any revised policy will include a new effective date, and we encourage you to review this policy periodically.

10. Complaints and Contact Details

If you have questions, wish to access or correct your information, or would like to make a privacy complaint, please contact us:

Quest Built
Email: info@questbuilt.com.au
Address: Adelaide SA 5000
Phone: 0435 758 161

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.